Associate Technical Support Specialist

Customer Support/Experience · Austin, Texas
Department Customer Support/Experience
Employment Type Full-Time
Minimum Experience Entry-level

Stoplight is looking for an Associate Technical Support Specialist to add to the success of our rapidly growing customer base by providing excellent support and satisfaction. This customer-facing role's primary focus will be to help our users achieve success with their use of the Stoplight product.


You will work directly with our end users to help answer questions, solve problems, and ultimately help represent the voice of the customer within Stoplight. As a remote-first company, we are open to applicants from anywhere in the US.


The Responsibilities:
● Provide technical support for Stoplight customers across a wide array of topics
● Communicate with customers primarily through email with occasional web conferencing
● Manage support tickets through our customer support software, ZenDesk
● Engage with users and fellow Stoplight employees to solve critical, complex issues related to Stoplight products in a timely manner
● Deliver a great customer service experience with each customer interaction
● Assist in writing, reviewing, and maintaining Stoplight customer knowledge base articles
● Serve as the voice of the customer within Stoplight, helping to prioritize issues based on all of our customers' needs


The Ideal Candidate Brings:

    ● At least 1 year experience working directly with customers
    ● Excellent verbal and written communication skills
    ● Ability to prioritize tasks and delegate them when appropriate
    ● Strong organizational skills and attention to detail
    ● Proven problem-solving skills, with the ability to independently troubleshoot problems and identify workarounds
    ● Self-motivated with a strong learning-orientation
    ● Basic understanding of the modern web application stack; you are familiar with some of the following technologies: API, REST, PostgreSQL, OpenAPI and JSON Schema


    Why Work at Stoplight:

    Stoplight is passionate about APIs and our employees. We want work to be rewarding, both in professional development and in living a healthy and balanced life. Here are some of the benefits of working at Stoplight:

     

    • Unique opportunity to build a software product for software developers
    • Strong engagement in the open source community with our two offerings, Spectral and Prism
    • Remote-first culture with a budget per employee for updating your home office
    • Office hub located in Austin for local employees who want a place to work from as desired, with enforced COVID safety protocols
    • Flexible vacation policy for paid time off, with 10 company holidays and unlimited sick time
    • Parental leave of 12 weeks off for primary caregivers and 6 weeks for non-primary caregivers, including adoptive and foster parents, with 100% pay
    • Competitive health, dental, and vision insurance plans for US-based employees with optional HSA that includes a $600 per year contribution from the company
    • Wellness programs for health plan participants including access to services such as Ginger emotional support, Maven maternity care, Calm mental wellness, PlushCare virtual doctor visits, Vida virtual health coaching, and 25 ClassPass fitness credits per month
    • 401k plan for US-based employees that includes 4% matching from the company
    • Automatic enrollment in climate-positive program run by Ecologi with 100% of monthly contributions provided by company
    • Regular company-wide virtual happy hours with team building activities such as cocktail-making class, team trivia competition, and more
    • Employee-hosted lunch and learn sessions where we educate one another on topics related to our industry

     

    About Stoplight

    Stoplight's design-first platform drives a collaborative API development experience. The fabric of the internet is changing with APIs. As companies increasingly rely on microservice application development, good design-first practices enabled through the Stoplight platform will minimize future costs, speed up time to market, and lead to more consistent and higher quality services. Stoplight also offers two open source tools and a visual editor. Prism is an open-source HTTP mock server for mimicking your API's behavior as if you have already built it. Spectral is an open source JSON/YAML linter for improving the quality in API descriptions, Kubernetes config, GitHub actions, or any other JSON/YAML data. Stoplight Studio is a powerful OpenAPI and JSON Visual Editor for designing and collaborating on APIs.

     

    Stoplight was founded by Marc MacLeod in 2015 and headquartered in Austin, TX, with employees located across the globe. We live through the fullest potential of our three core values — be an ownerbuild together, and practice mindfulness. Stoplight is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

     

    Our company mantra is simple. Design first. Develop better.  

    Thank You

    Your application was submitted successfully.

    • Location
      Austin, Texas
    • Department
      Customer Support/Experience
    • Employment Type
      Full-Time
    • Minimum Experience
      Entry-level